MALLOR, FERMIN / A.M. OMEY, EDWARD / VAN GUL
This book presents fundamental concepts and models of queuing theoryata an introductory level and provides useful analysis tools. Whitoutlosing the mathematical rigor, the contents ares exposed in a etepwise maner and are ilustrated by including many examples.The book is organised in seven chapters dealing with different topicsof queuing theory and models, plus a last oner with the solutions tothe exercises prposed at the end of these chapters. The first chapterintroduces the notation and the structure of a queuing model as wellas its performance measures and the decision problem associated whenwe consider its optimal dimensioning. In chapter two the foundationsof Markov Chains are provided. Basic queuing models, based in birthand death processes, are studied in chapter three meanwhile the nextchapter is devoted to extend theses markovian models. Chapter fiveanalyses some simple non markovian queuing models. Chapter sixaddresses networks of queues at an introductory level. The lastchapter uses the stochastic simulation as analysis tool forcomplicated queuing models.This book is intended for economics, management sciencies andengineering student that follow a course in operations research ordecision methods.
